June 26, 2015 at one:40 pm I’ve been a loyal person of Samsung cellphones And that i’ve by no means professional an issue with them. I upgraded on the Galaxy 5 and it occurred to generally be that it’s a defected cellular phone. I sent it to Samsung for repair plus they dropped my phone! I Typically would care as they missing it ok switch it, alternatively what they did was blame the UPS persons, my telephone carrier and me. They'd my cellphone for nearly a month and didn’t even once call me to inform me of the situation.
Yesterday I put in around an hour or so around the telephone with Client Service and said which i wished a brand new cellular phone. The mobile phone is alleged to Use a one 12 months warranty. Instead I received the standard ‘no policy is in spot for carrying out that’ response.
The Company can make every single effort to engage with its customers inside of a well mannered and equitable manner dependant on its belief that “Samsung Electronics exists because of its prospectsâ€.
March 16, 2017 at nine:43 pm My cellular phone overheated though charging on my mattress in November And that i obtained a 2nd diploma melt away on my ideal forearm. I contacted them and in the beginning they have been so practical with receiving the cell phone supposedly repaired. The cellular telephone even now overheats so It's not at all set. I have despatched quite a few emails, text messages and cell phone calls looking to get a resolution. I furnished them with my proof of obtain, photographs in the melt away and healthcare expenditures. Magically they obtained anything other than the professional medical fees. Which all the things was despatched to the identical e-mail address and various times. I spoke with a supervisor in January and she or he gave me a completely new assert quantity and stated the claim could be forwarded to corp.
I'm grateful BBB was able to support me take care of this situation with your company, for the reason that still left to offer, with your company, alone I'd however be dismissed by Samsung, discouraged, and nonetheless scrubbing my dishes right before loading them in your “garbage†dishwasher.
January eight, 2018 at eleven:42 am Did any one at any time get virtually any good client service from this group? I entirely concur they're going to do whatever possible to keep from being legitimate to their word. I've a assert ticket #(511-985-5075) which was initially opened back on November 21, 2017. The dryer I procured blew up, pretty much filling my laundry home with smoke. The washer proceeds to jump around all over and never fill with drinking water to address clothes inside of it. So I called and was informed which i would have to buy the service tech to return out and repair as the machine was now thirteen months outdated. By the top in the discussion, I had been advised to deliver the receipts and I would receive a complete refund to the products. Immediately helpful hints after seven weeks of obtaining the operate around(even now ongoing), I’m staying told they aren’t gonna refund me something because I didn’t Possess a service tech occur out to detemine dryer vent cleaning tampa the machine wasn't fixable.
April 28, 2015 at eleven:00 pm I procured a samsung fridge with within a one yr I've experienced various difficulties with the Ice maker as well as the fridge switching over to shop method. I called the service and so they arrived out twice and stuck the ice maker. I termed in regards to the fridge swap more than to keep manner. And they instructed me anyone dilemma pushed the button to make it far too do that. I instructed the Girl not a soul was home my boyfriend came home and every thing in freezer was thawed and we needed to toss all our meat absent and many of the Woman could say I used to be sorry. So I dropped out on 300.00 bucks. Then to major it off she said they weren’t ship a technician out result in we possibly strike the buttons.
The company has also gained thousands of issues concerning ice maker and freezer troubles with many different refrigerator designs. There's at the moment a class-motion lawsuit more than this subject because Samsung continues to be unresponsive.
March eighteen, 2015 at twelve:55 pm On Feb.03,2015 I procured two Samsung drinking water filters at HHGREGG 820 Inspiration Dr. Wilmington,NC for my fridge. After i returner home I put in one in and tapped the reset button and ran a couple of gallon of h2o to apparent the line.i then went into my den to study for approximately forty five minutes,I then went to the kitchen area and found drinking water everywhere in the floor inside the kitchen area and breakfast home. I pulled the filter out and found drinking water all within the pullout sandwich drawer. I contacted Samsung and was explained to a service person could be sent,ticket number4128838041 was developed, he changed the filter and mentioned the two I had ended up defected.
I’ve experienced Sony Trinitrons that lasted for fifteen yrs. The thing is great site old Sony’s with the roadside – they outlive thieve usefulness – However they continue to WORK.
June seventeen, 2015 at 1:36 pm Have experienced S5 active for two months and bought splashed by some h2o and it screws up. Sent it in and so they mentioned since it was drinking water problems then that voids the warranty. Your paper work claims and the dryer vent cleaning jacksonville fl manual that it’s water-proof as many as 3ft of water for three to 5mins. It will get splashed and it screws up. Long behold the S4 had identical problem they usually changed 1000s of them. They transformed the wording to again door not remaining legally responsible. Let’s not say dryer vent cleaning kit harbor freight h2o proof and change it to resistant there for we aren’t responsible. Worst client service I’ve ever seen. Past four yrs I’ve experienced HTC and they’ve gotten splashed but no difficulties in any way. They don’t even declare to generally be waterresistant or proof but labored ideal each time.
Friday I'm likely online for the BBB and submitting this complaint along with any social media marketing outlet I am able to accessibility. I'll share my full notes and cellphone logs with the names of Anyone I spoke to during the last nine weeks and what they may have promised me.
This company wants many aid with their products and education but when a company will get significant they Feel they know it all.
That is unsafe and Samsung has no regard for our safety. You will find a course motion match I have listened to about and will take a look at and may phone our legal professional typical. Also a broadcast news reporter called “Ben Has your Back†on Boston television is doing news tales .